Our client sells on Amazon USA through FBA, keeps inventory in a US warehouse and books inbound shipments with the Amazon Partnered Carrier program. When a shipment plan is created, Amazon charges placement fees and carrier costs straight away, but a plan cancelled within 24 hours costs nothing.
About 48 hours after one plan was created, the client found the ship-from address was wrong. By then the free cancellation window had closed, Amazon had already deducted $311, and Seller Central wouldn’t let them edit the address.
The client needed to update the ship-from address about 48 hours after creating the plan, but Amazon doesn’t allow changes once the first 24-hour window has passed.
Because the cancellation window had closed, Amazon had already taken $311 for placement fees and carrier costs, a real cost for a shipment that couldn’t go out as booked.
Amazon’s policy for refunds in this situation wasn’t clearly documented, so the client didn’t know whether the money could be recovered or how to ask for it.
We went straight to Amazon’s FBA Support team, which handles shipment plan changes and refund questions, instead of general Seller Support.
We explained that the ship-from address had to change but the 24-hour window had expired, so Seller Central wouldn’t let us edit the plan.
FBA Support confirmed the address couldn’t be changed after 24 hours and advised cancelling the plan and creating a new one.
We asked about the $311 deduction. Amazon confirmed that if the shipment labels were never used, which they could verify through carrier tracking, the amount would be refunded.
To avoid any later dispute, we asked Amazon to confirm its refund policy for unused shipment labels in writing before we made changes.
With confirmation in hand, we cancelled the original plan, created a new one with the correct ship-from address, and the $311 for the unused labels was refunded.
Our PPC specialists have helped generate $50M+ in revenue for 200+ brands across every Amazon ad type — Sponsored Products, Brands, Display, and DSP.
We build listings that rank and convert. Every variation, image, A+ page, and brand store is crafted with buyer psychology in mind.
No guesswork. Every campaign, keyword, and bid change is backed by real Amazon data, giving you clear visibility into every dollar spent.
We protect your brand on Amazon from unauthorized sellers, pricing violations, and listing hijackers from day one.
We don’t just run ads. We build the entire Amazon ecosystem — from search to storefront — designed to grow your brand long-term.
Weekly updates, monthly deep-dives, and real-time dashboard access. You always know exactly what’s happening with your account.
