Resolving Shipment Plan Modification & Refund Issue
Handling Shipment Plan Changes and Securing Refunds Efficiently
Overview
Managing shipment plans effectively is crucial for smooth operations on Amazon USA. Our inventory is stored within the USA, and we use Amazon Partner Carrier service to create shipment plans. When a shipment plan is created, placement fees and carrier costs are immediately deducted, but if canceled within 24 hours, no charges apply. A recent issue arose when the client needed to modify a “ship from” address after the 24-hour cancellation window had passed, leading to a deduction of $311 from the account. Our team worked swiftly to resolve the problem and recover the amount.
PROBLEMS
Modifying a Shipment Plan After 48 Hours
The client needed to update the “ship from” address after 48 hours, but the system does not allow modifications after the initial 24-hour period.
Uncertainty About Refunds
The client was unsure about how to recover the deducted amount, as Amazon’s policies on such cases were not clearly documented.
Automatic Deduction of $311
Since the cancellation window had passed, Amazon automatically deducted $311 for placement fees and carrier costs, creating financial concerns.
ACTIONS
The CaptenAMZ team developed a structured approach to resolve variation issues, correct product categorization, and properly merge parent-child listings, ensuring better visibility and a seamless shopping experience.
Solution Implemented
Contacting FBA Support
We immediately reached out to Amazon’s FBA Support Team, as they handle shipment plan modifications and refund-related queries.
Explaining the Issue
We clarified that we needed to update the "ship from" address but were unable to do so due to the expired 24-hour window.
Receiving Amazon’s Solution
The support team confirmed that address changes were not possible after 24 hours and recommended canceling the shipment plan and creating a new one.
Verifying Refund Eligibility
We inquired about the $311 deduction, and Amazon confirmed that if the shipment labels were unused (via UPC tracking), the amount would be refunded.
Requesting Written Confirmation
To avoid future disputes, we requested written confirmation of Amazon’s refund policy regarding unused shipment labels.
Canceling & Creating a New Shipment Plan
After confirmation, we canceled the original shipment plan, created a new one with the correct address, and later received a refund for the unused labels.
Hear It From the Winners
Stay on Top of Trends with Our Blogs
Stay informed and ahead of the curve by learning from our experiences and expertise in the Amazon market.
Amazon Errors That Kill Your Sales & How To Fix Them
Amazon Parent-Child Listing Creation Services
Watch & Learn with Our Latest Videos
Learn from our hard won expertise. Avoid common pitfalls and adapt strategies that really work.
Stop Letting Profit Slip Through Your Fingers!
*No Hidden Fees. We take only a few clients at a time to ensure top-notch results. Secure your slot now.
